Position
Available: (Last Update: 09/08/2010)
I.
Project Administrators
II.
RF Optimization &
Planning Engineer
III.
Front Office Engineer
IV.
RAN
Back Office Engineer
V.
Fixed
Broadband Engineer
VI.
Installation Engineer
Coordinator
VII.
Transmission
Supervisor
VIII.
2nd Level
Support Engineer (Security)
IX.
Implementation Manager
X.
Technical Helpdesk
(Provisioning Specialist)
XI.
Trainee
Technician (Telecommunication)
Requirements:
- Fresh Gradutes, must have
finance background & IT knowledge.
- Language: English, other
language is a bonus.
|
RF
OPTIMIZATION & PLANNING ENGINEER
|
Requirements:
- University degree or
equivalent in telecommunication.
- Fluent in English,
additional language is a bonus ( mandarin ).
- Excellent interpersonal
communication and presentation.
- Well developed computer skill
and especially in the use of modern RF test gears / equipments.
- Detail knowledge of radio
optimization & planning.
- At least three years
experience.
|
FRONT
OFFICE ENGINEER
|
|
Scope
of Work:
As below is the
scope of work for the 24 x 7 network surveillance team
·
To work in a reasonable shift
rotation assigned by the manager concerned.
·
To perform customer daily Operation and
Maintenance monitoring procedures.
·
To be contactable on a 24 x 7 hours
basis.
·
To perform alarm monitoring,
analysis, 1st level trouble-shooting and escalation to SOC
Back End (if necessary) for all Ericsson UTRAN systems as per alarm SOPP.
·
To execute back-up management on the
Ericsson system as per customer standard procedures.
·
Escalation via customer fault
handling system and phone calls.
·
To facilitate and provide requested
information for Field Force, Vendor and Contractor who perform Planned
Work or Fault Rectification at RNC / Node B sites.
·
To record down site access
information as provided by the Field Force, Vendor and Contractor before
entering / leaving sites.
·
To execute pre-determined commands /
scripts as per SOC Back End instructions.
·
To perform any other related task
related to alarm monitoring and 1st level trouble-shooting.
·
To provide regular performance
monitoring via scripts provided by Ericsson to monitor trends and to
detect irregularities which can be service affecting.
·
To provide recommendations for
process improvement to customer management .
Requirements:
·
Candidate must possess at least a
Diploma / Degree in Engineering (Electrical & Electronic /
Telecommunication / IT) or equivalent.
·
Minimum two
years working experience in related vendor or operator environment and
telecommunication background.
·
Must be able to
communicate effectively in English and B. Malaysia (written & oral),
while proficiency in Mandarin will be an added
advantage.
·
Enthusiastic, self motivated, customer oriented and with a strong commitment to excellence.
·
Analytical and good problem solving
skills.
·
Able to work under pressure and is a
team player.
·
Ability to meet project time
schedules.
·
Ability to work using personal
computer on Microsoft words / excel.
·
Flexible
and able to
adapt to
change.
|
|
RAN BACK
OFFICE ENGINEER
|
Scope
of Work:
The main
responsibility is to
ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and
securing profitability for our client.
Depending on the
applicable functional skill, the responsibilities are:
·
HSUPA activation
·
Implement EUL–HSPDA
14.4 Mbps
·
Implement 2nd Carrier
·
Node B Integration (3418, 6201 &
6102)
·
Trouble-shoot Node B IP interface end
to end towards RNC
·
RNC & Nodes software up gradation
P7.1.4 trouble-shooting RNC 3820 & Node Bs’
·
Upgrade the licenses key for Node B
·
Trouble-shoot IuPS-IP
& IuCs-IP
·
Creating IMA Group & to add on new
E1’s to the IMA Group to increase capacity
·
RNC 3820, Node B trouble-shooting
through RAN Explorer
·
HW, SW and Configuration
trouble-shooting similar to Iub Control Plane
& User Plane and CP Iub + Mub
over IP / Ethernet
·
Raise CSR to ELS Team
·
Support RF & Optimization Team,
create CR using Moshell8.Og for new sites
·
Provide 2nd level technical
support to identify, investigate and resolve technical issues in UTRAN P7
·
To act on relevant problems escalated
from the (SMC DiGi) surveillance team &
engineer to identify fault in the network are investigated on and escalated
to the corresponding system support units
·
Trace & activate VIP calls – UETR, CTR, GPEH (this
are activate from OSS RC) and collect log & to trouble-shoot using
Decoder.
·
Perform tracings such as UEH_EXCEPTION,
Ans_aal2, RRC_ASN, NBAP_ASN
and RANAP_ASN using Decoder at MO-shell.
·
Check IMSI or Module Tracing for calls
failure
·
Trouble-shoot from the logs and rectify
the faults change Node B and RNC parameters, e.g. electrical tilting,
scrambling code, power, antenna feeder attenuation
·
Execute IRAT & UTRAN Relation
Requirements:
·
Candidate must possess at least a
Diploma / Degree in Engineering (Electrical & Electronic /
Telecommunication / IT) or equivalent
·
At least 3-5 years
working experience in related vendor or operator environment and
telecommunication background
·
Must be able to communicate effectively
in English and B. Malaysia (written & oral), while proficiency in
Mandarin will be an added advantage
·
Enthusiastic, self motivated, customer oriented
and with a strong commitment to excellence.
·
Analytical and good problem solving
skills
·
Able to work under pressure and is a
team player
·
Ability to meet project time schedules
·
Ability to work using personal computer
on Microsoft words / excel
·
Flexible and able
to adapt to change
|
FIXED BROADBAND ENGINEER
(Selangor)
|
Fresh graduates are encourage to apply
above position.
Requirements:
- Candidate must possess at
least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree,
in Engineering (Electrical & Electronic / Telecommunication / IT)
or equivalent.
- Required language(s): Must
be able to communicate effectively in English & Bahasa Malaysia, while proficiency in Mandarin
will be an added advantage
- Able to work
independently.
- Able to work cross
functionally.
- Enthusiastic, adaptable to
change & able to work in a fast changing environment.
- Analytical and good
problem solving skills.
- Ease in dealing with all
levels of people.
- Able to work under
pressure and is a team player.
- Ability to meet project
time schedules
- Good writing and
communication skills.
- Applicants must be
Malaysian citizens
Training:
- Successful candidates will
be provided training in Ericsson
|
INSTALLATION
ENGINEERING COORDINATOR
(Selangor)
|
Requirements:
- Candidate must possess at
least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree,
in Engineering (Electrical & Electronic / Telecommunication / IT)
or equivalent.
- Required language(s): Must
be able to communicate effectively in English & Bahasa Malaysia, while proficiency in Mandarin
will be an added advantage
- Able to work
independently.
- Able to work cross
functionally.
- Enthusiastic, adaptable to
change & able to work in a fast changing environment.
- Analytical and good
problem solving skills.
- Ease in dealing with all
levels of people.
- Able to work under
pressure and is a team player.
- Ability to meet project
time schedules
- Good writing and
communication skills.
- Applicants must be
Malaysian citizens
Strategic
Role & Scope:
- To coordinate installation
engineering function & the production of IE documentation for
RBS/BTS/TRM system installation following standard IE methods.
- To provide technical
support to the contract/ service provider’s
staffs on installation
engineering techniques for RBS/BTS/TRM installation activities.
- Coordinate all
installation engineering activities with customer, site owners &
service provider.
- To manage all installation
engineering activities and to secure approval from landlord for all
installation activities.
- To ensure that all
RBS/BTS/TRM installation engineering rules, methods & work
instruction are updated and followed.
- Production of all
engineering survey report being ready and submitted within specified
time as required by customer for approval.
- To ensure production of
all installation engineering documents in accordance to contractual
obligation.
- Monitor projects status
and ensure timely delivery of deliverables, ie
site approval & site documentation.
|
TRANSMISSION
SUPERVISOR
(Selangor)
|
|
Requirements:
- Candidate must possess
at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's
Degree, in Engineering (Electrical & Electronic /
Telecommunication / IT) or equivalent.
- Required language(s):
Must be able to communicate effectively in English & Bahasa Malaysia, while proficiency in Mandarin
will be an added advantage
- Able to work independently.
- Able to work cross
functionally.
- Enthusiastic, adaptable
to change & able to work in a fast changing environment.
- Analytical and good
problem solving skills.
- Ease in dealing with all
levels of people.
- Able to work under
pressure and is a team player.
- Ability to meet project
time schedules
- Good writing and
communication skills.
- Applicants must be
Malaysian citizens
Strategic
Role & Scope:
- To ensure all
transmission ( TRM) implementation
activities are carried out in accordance to established Ericsson
installation method and quality requirements using latest available
technical know-how.
- To provide technical
support to installation staffs, sub- contractors and customers in
any installation involving TRM.
- To assist in all
installation issues related to TRM implementation.
- To ensure all TRM
installation activities are in accordance with Ericsson’s
standard practices & quality requirement.
- To ensure installation
activities are carried out in accordance with plan in order to meet
agreed completion dates.
- To ensure all
installation activities are carried out in accordance with customer
requirements.
- To ensure that the
installation activities carried out by our sub-contractors are in
accordance to Ericsson installation practices and procedures, use of
proper tools & adherence to safety standards and procedures.
- To provide technical
support on all matters related to TRM installation activities.
|
|
2nd
LEVEL SUPPORT ENGINEER (SECURITY)
|
Scope of
Works:
·
Responsible to provide 2nd
level maintenance and restoration for security related equipment in the
network
·
Perform detail alarm analysis on the
network
·
Properly judge the complexity of the
fault, call for the multiple expertise support and/or escalate to 3rd
level support engineer or vendor engineer effectively
·
Co-operate in multiple expertise’s
Fault handling
·
Investigate and summarize critical
technical fault for the network
·
Provide incident report on the
technical fault for the network
·
Investigate customer complaint and
resolution
·
Prepare restoration plan for incident
of disaster
·
Ensure the tasks are carried out in
accordance to the SLA (SERVICE Level Agreement) and KPI (Key Performance Indicator)
·
Working hours: 9.00am to 6.00pm (Monday
to Friday)
·
Working in Klang Valley
Technical
Qualification & Experience:
·
Degree in Electrical Engineering / Telecommunication
/ Computer Science / Computer Engineering or equivalent
·
Minimum 2 years of relevant experience
in Telco / ICT industry, preferably security engineer currently holding
similar position
·
Experience in Telco / ICT network
security processes, best practices and implementation
·
Experience with the following equipment
is a plus - RM9000, U2000, S2300, S5300 and S9300, CX600, NE40E, MA5612,
MA8245, SmartAX MA5600T and Firewall / SIG –
Eudemon 8160E
·
Managed services experience is a strong
plus
Other
Professional Skills:
·
Ability to work day, evening or night
shift and holidays as required
·
Must be able to communicate effectively
in English and B. Malaysia (written & oral), while proficiency in
Mandarin will be an added advantage
·
Able to work under pressure and is a
team player
·
Network service / performance focused
·
Enthusiastic, self motivated, customer oriented
and with a strong commitment to excellence.
·
Analytical and good problem solving
skills
·
Ability to meet project time schedules
·
Good writing and communication skills
·
Flexible and able
to adapt to change
|
IMPLEMENTATION
MANAGER
(Selangor)
|
Requirements:
- Candidate must possess at
least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree,
in Engineering (Electrical & Electronic / Telecommunication / IT)
or equivalent.
- Required language(s): Must
be able to communicate effectively in English & Bahasa Malaysia, while proficiency in Mandarin
will be an added advantage
- Able to work
independently.
- Able to work cross
functionally.
- Enthusiastic, adaptable to
change & able to work in a fast changing environment.
- Analytical and good
problem solving skills.
- Ease in dealing with all
levels of people.
- Able to work under
pressure and is a team player.
- Ability to meet project
time schedules
- Good writing and
communication skills.
- Applicants must be
Malaysian citizens
Strategic
Role:
- To manage and control all
TRM/BTS/Node B implementation activities according to planned and
schedule.
- To plan and request
resources from HO needed for implementation.
- To manage and control
budget as approved for the project.
Accountabilities:
- To ensure availability of
trained resources, calibrated tools & test equipments.
- To plan and implement all
activities related to radio site implementation.
Responsibilities
& Duties:
- To prepare TRM/BTS/AN
implementation schedules as per Project Managers/Customer rollout
plan.
- To conduct radio site
inspection to ensure site readiness and safety for installation.
- To monitor TRM
implementation and first line maintenance work till hand over.
- To guide and advice
installation supervisors and testers regarding radio site implementation
process.
- To hand over all completed
red mark radio sites installation documents & test records to
Project manager.
- To arrange implementation/
testing tools from HQ and transportation, hotel etc from project
office.
- To hand over all Blue
tagged faulty units to Project Manager.
Authority:
- To accept / reject radio
site based on radio site inspection.
- To request HQ for
resources, tools & test equipments.
- To maintain test
equipments & implementation tools.
- To change site documents
if required.
Professional/Technical
Competencies:
- Good knowledge in Ericsson’s
various TRM/ BTS and its related sub-products and power system.
- Good knowledge in
installation and or testing and commissioning of Ericsson’s
RBS/TRM system.
- Good knowledge in radio
frequency propagation theories and radio network planning activities.
- Good knowledge in IS/IT
tools and its application.
- Good knowledge in IS/IT
tools and its application.
|
TECHNICAL HELPDESK (PROVISIONING
SPECIALIST)
|
Requirements:
·
Responsible to provide single point of
contact (SPOC) to operator’s Customer Care
Center and other
related departments
·
Responsible to receive and acknowledge customer
complaints escalated from Customer
Care Center
·
Manage the helpdesk tickets
·
Analyze and filter customer complaints
according to categories (eg. high level
complaints, technical issue and general query)
·
Resolve simple problem related to
general query
·
Escalate to other departments for
complaint related to high level complaints and technical issue
·
Feedback / update Customer Care
Center on the
progress of the received complaint
·
Inform the Customer Care
Center for any
on-going activities that may cause service disruption
·
Maintain the database of customer
complaints
·
Produce report on a scheduled basis
·
Responsible to interface with
Development, Product Marketing or other related department from Customer
for any service provisioning and activation
·
Ensure the job task are carried out in
accordance to the SLA (Service Level
Agreement) and KPI (Key Performance Indicator)
·
Analyze the requirement received, check
the network resources and produce the work plan (if required)
·
Responsible to prepare the work plan
for execution upon identifying for network resources
·
Responsible to configure into the
system according to the provisioning requirement
·
Inform the related department
initiating the provisioning request upon completion
·
Work in Klang Valley
Technical
Qualification & Experience:
·
Minimum diploma in Electrical
Engineering / Telecommunication / Computer Science / Computer Engineering
or equivalent, preferably technician currently holding similar position
·
Minimum 2 years in customer services in
a Telecommunication industry
·
Experience in Telco / ICT network
provisioning activities & processes
·
Experience with the following equipment
is a plus – RM9000, U2000, S2300, S5300 and S9300,
CX600, NE40E, MA5612, MA8245, SmartAX
MA5600T and Firewall / SIG – Eudemon 8160E
·
Managed services experience is a strong
plus
Other
Professional Skills:
·
Ability to work day, evening or night
shift and holidays as required
·
Must be able to communicate effectively
in English and B. Malaysia (written & oral), while proficiency in
Mandarin will be an added advantage
·
Able to work under pressure and is a
team player
·
Network service / performance focused
·
Enthusiastic, self motivated, customer oriented
and with a strong commitment to excellence.
·
Analytical and good problem solving
skills
·
Ability to meet project time schedules
·
Good writing and communication skills
·
Flexible and able
to adapt to change
|
TRAINEE
TECHNICIAN (TELECOMUNICATION)
|
Requirements:
·
A
certificate in SPM and / or STPM
·
Must be a Malaysian citizen
·
Possess a class “D”
car license (added advantage)
·
Must be able to communicate effectively
in English and B. Malaysia (written & oral), while proficiency in
Mandarin will be an added advantage
·
Enthusiastic, self motivated, customer oriented
and with a strong commitment to excellence.
·
Analytical and good problem solving
skills
·
Able to work under pressure and is a
team player
·
Ability to meet project time schedules
·
Good writing and communication skills
·
Ability to work using personal computer
on microsoft words / excel
·
Flexible and able
to adapt to change
Technical
Qualification & Experience:
·
Successful candidates will be provided
on job training related to their identified competence.
Interested candidates
are invited to submit your resume with a recent photograph, indicating your
expected remuneration to HR@ecom.com.my
